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HayRetreats

Luxury self-catering accommodation in Hay-on-Wye

Privacy Policy

At Hay Retreats, we understand that we have a responsibility to protect and respect your privacy and look after your personal data. This policy covers the General Data Protection Regulations (“GDPR”) and in order to comply with the General Data Protection Regulation (GDPR), Hay Retreats is required to advise if/when we are collecting information.

For the purpose of the GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to James Mannox at relax@hayretreats.com

Information we collect

When you place a reservation with us, we request your name, email address, mailing address, phone number, credit/debit card number and expiration date. We use this information to process and fulfil your reservation. Additional optional information in your profile is collected for specific services such as check-in conveniences.

This data is stored in databases protected from intrusion and unauthorized viewing by commercially available software products we purchase in good faith from third party suppliers.

Any personal data will be held on file for ten years unless the user requests otherwise.

Use of your information

Information we collect on our website may be used to enhance your experience in the following ways:

  • To confirm your hotel reservations
  • To request your evaluation of your stay with us
  • To send you emails that relate to your stay with us
  • To process credit card payments
  • To respond to your customer-service enquiries or requests

We use analytical and statistical tools that monitor details of your visit(s) to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

Disclosure of your information

Hay Retreats will not disclose your personally identifiable information to any third party without first obtaining your permission, unless required to do so by law.

Use of cookies

Hay Retreats collects cookies to help improve the needs of the end user. A cookie refers to a piece of code held on the users browser. The user is required to accept cookies when first visiting the site.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

The cookies used on this website have different tasks:

  • Necessary Cookies: these cookies are needed to allow the website to work properly. They don't collect any personal data.
  • Functionality Cookies: these cookies are used to memorise your navigation choices for instance. They collect data anonymously and can't share them with other services.
  • Analytics Cookies: We use Google Analytics to track the audience of the website. You can read more about Google Analytics' own privacy policy here.
  • Security Cookies: We also use security cookies to maintain the security of the website and avoid any attack against our server.
  • Third Parties: Sometimes we may rely on third parties services (Google Maps, Youtube, Facebook). These services might use cookies for their own usage. We don't have any access to these data.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We take your privacy very seriously and comply with the recent UK and EU law on handling cookies and provide (you) the user with means to remove such cookies or prevent your computer from accepting them in the future.

Browser specific instructions to block and remove cookies

Your rights

You have the right to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by emailing us at relax@hayretreats.com

Version: May 2018

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